Patients Rights & Responsibilities

What You Need To Know

Patient Rights & Responsibilities

You have the right:

  • To be treated with courtesy, respect, without discrimination, and with care to protect the privacy of your medical information.
  • To know the names of the physicians and other staff caring for you and your treatment options. To have your questions answered in a prompt and reasonable manner, and to take part in decisions about your care. If you cannot make your own decisions you have the right to have a friend or family member represent you.
  • To know if the physician performing your procedure has an ownership interest in the surgery center and that you have the right to have your procedure performed elsewhere.
  • To receive, prior to treatment, a reasonable estimate of how much you will have to pay the surgery center for your treatment and the right to have your bill explained to you regardless of who is responsible for payment.
  • To know if any treatment at our facility involves experimental research and you have the right to consent or refuse to participate in such experimental research.
  • To know our policy on Advanced Directives (“AD”) – we will document in your medical record whether or not you have executed an AD but we will not honor any provision in your AD which requests that you not be resuscitated. In the event you have a life threatening emergency we will employ, for as long as we are responsible for your care, all treatment available at our facility necessary to preserve your life.

To have any complaints about your care at our facility reviewed in a timely, fair, and objective manner, without being subject to discrimination or reprisal, by notifying our Office Manager, Kim Lynch, at extension 222. If you are not satisfied by our review of your complaint you have the right to file a grievance with the Medicare Beneficiary Ombudsman (go to and choose “Ombudsman”) or with:

Mr. Eric Stone
The California Department of Public Health
555 Ferguson Drive, Suite 320
Commerce, CA 90022
Phone: (323) 869-8205

You are responsible for:

  • Providing accurate information, to the best of your knowledge, regarding your past and current medical problems and your current medications.
  • Arranging for a responsible adult to drive you home after you are discharged from the surgery center. A taxi is not acceptable.
  • Asking questions if you do not understand what you have been told about your care and what you are expected to do after discharge.
  • Accepting the consequences of adverse outcomes if you do not follow after care instructions.
  • Behaving in a manner showing respect for our staff, our property, and other patients.
  • Meeting financial commitments agreed to with the surgery center and providing accurate information for processing your bill.


Let the highly professional team at Encino Plaza Surgical Center help make your surgical experience an excellent one.
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